Refund policy

Return and Refund Policy – Ak Computers

At Ak Computers, your satisfaction is our top priority. We aim to ensure a smooth and transparent return and refund process for our customers across the Kingdom of Saudi Arabia.

Returns Eligibility

We accept returns under the following conditions:

• The return request is made within 7 days of receiving your order.

• The item is unused, and in its original packaging with all tags and labels intact.

• The item is not damaged and is in a resalable condition.
  

Non-Returnable Items

• Products that have been used, damaged, or altered.

• Items without original packaging or missing parts.

• Certain personal items for hygiene reasons.
  

How to Request a Return

1. Email us at akcomputers101@gmail.com within 7 days of receiving the item.

2. Mention your order number, item details, and reason for return.

3. Our support team will review your request and guide you on how to return the item.

Refunds

• Once we receive and inspect your returned item, we will notify you via email.

• If approved, your refund will be processed within 5–10 business days.

• Refunds will be issued via the original payment method or as store credit, based on your preference.